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Rob

Client FastTrack: Subject: FastTrack NEOS Ticket: #[srnumber] [srsummary]

Posted on August 14, 2019 by Rob
  –REPLY above this line to respond– Hi [contactfirstname], We have received your request to FastTrack Ticket. We are FastTracking ticket “[srsummary]”.   You will hear from a support team member shortly. To review updates and communicate with the support team please click on “View My Ticket” . View My Ticket To keep up with the latest NEOS news,
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Posted in Email Formats

Closed – No Client Response: Subject: Auto Closed NEOS Ticket: #[srnumber] [srsummary]

Posted on August 14, 2019 by Rob
    –REPLY above this line to respond– Hi [contactfirstname], Your Ticket has been Closed. Your ticket [srsummary] has been automatically closed because we did not hear back from you in 5 days.   If assistance is still needed please reply to this email with additional information OR click the “View My Ticket” and re-open the ticket. If
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Posted in Email Formats

Client Closed: Subject: Updated NEOS Ticket: #[srnumber] [srsummary]

Posted on August 14, 2019 by Rob
    –REPLY above this line to respond– Hi [contactfirstname], Your service ticket has been Closed by Client. The status on service ticket # [srnumber] has been changed to [srstatus] and is considered closed. The service ticket was closed by you or someone from [companyname]. If this ticket was closed in error, please reopen the ticket by clicking
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Posted in DO NOT DISPLAY, Email Formats

Completed [Resolved]: Subject: Updated NEOS Ticket: #[srnumber] [srsummary]

Posted on August 14, 2019 by Rob
  –REPLY above this line to respond– Hi [contactfirstname], Your service ticket has been completed. The status on service ticket # [srnumber] has been changed to [srstatus] and is considered closed now.  If the service request was closed in error, please reopen the ticket by clicking on “View My Ticket” and then “Reopen Ticket” OR reply to this
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Posted in DO NOT DISPLAY, Email Formats

Send Note to Client via Time: Subject: Your Open NEOS Ticket: #[srnumber] [srsummary]

Posted on August 12, 2019 by Rob
    –REPLY above this line to respond– Hi [contactfirstname], [statuschangedfirstname] [statuschangedlastname] has replied to your ticket. [timeentrynotes] Click on “View My Ticket” or reply to this email with the information requested.  View my ticket   To keep up with the latest NEOS news, subscribe to our blog and newsletter! Learn more at website | linkedin |
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Posted in DO NOT DISPLAY, Email Formats

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