–REPLY above this line to respond– Hi [contactfirstname], Your service ticket has been Closed by Client. The status on service ticket # [srnumber] has been changed to [srstatus] and is considered closed. The service ticket was closed by you or someone from [companyname]. If this ticket was closed in error, please reopen the ticket by clicking

  –REPLY above this line to respond– Hi [contactfirstname], Your service ticket has been completed. The status on service ticket # [srnumber] has been changed to [srstatus] and is considered closed now.  If the service request was closed in error, please reopen the ticket by clicking on “View My Ticket” and then “Reopen Ticket” OR reply to this

    –REPLY above this line to respond– Hi [contactfirstname], [statuschangedfirstname] [statuschangedlastname] has replied to your ticket. [timeentrynotes] Click on “View My Ticket” or reply to this email with the information requested.  View my ticket   To keep up with the latest NEOS news, subscribe to our blog and newsletter! Learn more at website | linkedin |

    –REPLY above this line to respond– Hi [contactfirstname], We need your help to resolve ticket. It looks like we are waiting on you to provide additional information or contact us for “[srsummary]”. We do not want to miss a chance to help, however, if we do not hear from you in the next 1

    –REPLY above this line to respond– Hi [contactfirstname], We need your help to resolve ticket. It looks like we are waiting on you to provide additional information or contact us for “[srsummary]”. We do not want to miss a chance to help, however, if we do not hear from you in the next 2