WaitingOnClient[3]: Subject: Auto Close NEOS Ticket in 3 Days: Additional Information Needed: #[srnumber] [srsummary]
–REPLY above this line to respond– Hi [contactfirstname], We need your help to resolve ticket. It looks like we are waiting on you to provide additional information or contact us for “[srsummary]”. We do not want to miss a chance to help, however, if we do not hear from you in the next 3