It looks like we are waiting on you to provide additional information or contact us for “[srsummary]”.
We do not want to miss a chance to help, however, if we do not hear from you in the next 5 days (including the weekend) the service ticket will be automatically closed.
You should have recieved an email from us requesting the additional information.  If you cannot locate the email or have the information needed please click on the “View My Ticket” or reply to this email.