Posted on August 12, 2019 by Rob –REPLY above this line to respond– Hi [contactfirstname], Your service ticket has been Re-Opened. We have re-opened ticket, “[srsummary]”.  We apologize for any inconvience this issue is causing. We will get a NEOS team member assigned quickly to resolve the issue. Click on the “View My Ticket” to review or add additional information. View My Ticket Posted in DO NOT DISPLAY, Email Formats